ORDER CANCELLATION

ORDER CANCELLATIONS  

If you are not completely satisfied with your products you can return them to us. Decorus Boutique complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 14 days, without providing us with a reason.  

The cancellation period will expire after 14 days from the day on which you has acquired physical possession of the last good.  

To exercise the right to cancel, please provide Decorus Boutique with written notice by registered post to:    

Decorus Boutique

Via de Gasperi 106 97016

Pozzallo (RG)

Italy  

or by email to info@decorusboutique.com. In order to meet the 14 day cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. The Customer must keep the proof of this return, and will pay the costs and bear the risks of the return.  

Goods which are returned incomplete, modified, spoiled, damaged and/or dirty caused by the Customer will not be refunded.   

If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage.  

You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us.    The deadline is met if you send back the goods before the period of 14 days has expired.     

 

EFFECT OF CANCELLATION  

We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If only a part of an order is sent as a return, the cost of delivery will not be refunded.   

We will use the same means of payment as you have used in the ordering process to issue your refund. There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.    

This right of withdrawal belongs exclusively to the Customer who places the Order and cannot be used by a recipient of a gift card in any circumstances. 

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